I worked on defining a workflow. A hand-drawn picture has been created to depict the workflow. This will be converted to a Visio drawing and all transitions will be refined based on testing and our Mantis' customizability

Mantis system workflow was also altered based on the drafted workflow process. 3 types of users will exist: 492-Developer (the original developer of the feature, or has most extensive knowledge of an area), 492-Test (tester on the 492 team that will review bugs and pass along those which are more complicated), LEAM-User (actual LEAM user, who can only create issues then send it down to the rest of the 492 team to solve)